If you missed the first delivery attempt, UPS will attempt to deliver your shipment two more times. Please don't hesitate to reach out to support@polluxwine.com for any reroutes or shipping changes - we can help!

After the third delivery attempt, UPS will hold your shipment at their local facility, and indicate the address on your door tag and online tracking number. Your shipment will be held at the local UPS location for 5 business days. If you do not pick up your shipment within the designated time period, the box will be shipped back to POLLUX.

As soon as your box is returned to our warehouse, we will notify you of the returned order. We are happy to reship any returned orders. Please note that all returned shipments will be subject to a $15 restock/reship fee.

Requests for reships must be submitted within 60 days of your order's ship date by emailing support@polluxwine.com. After 60 days, a credit for the amount paid, less the $15 restock fee, will be applied to your account.

Please note that due to alcohol shipping laws, we are unable to accept returns.